Reviews

Posted On: 7/10/2020

Andorra makes for a great place to live

I have been here for about two and a half years so far and haven't one complaint. The rooms are large and the complex is quiet, surprisingly quiet for how many people live here. It has a really good mix of cultures and is a very friendly, helpful community. This is by far the best complex I have ever lived in and very much enjoy running into my neighbors. The grounds are kept meticulously which makes this place feel clean and cared for and also affords a good view. The thing that sticks out the most for me though is the staff. There are only 5 main staff so that alone for the size of this complex is remarkable. Each give you the feeling of genuinely caring and are always helpful and prompt. The two main office women are Jeanele and Melisa, not once have I ever received anything short of pleasant from any interaction with them. You somehow come in with a problem and end up leaving feeling better for yourself. Both are willing, friendly and helpful and are always open to improving the community. I can't speak highly enough of them and they make this place work. Speaking of work Yanj, our cleaning lady works tirelessly on keeping things up. She's a beautiful woman like our office staff and as well is a joy to run into. Vlad and Alex are our maintenance team and are always in good cheer which is hard to believe for how busy they are. As soon as you put in a request they are there finishing the job. Both compitant and quick and always friendly. All 5 seperately are exceptional but together as a team are dynamic. It's the difference from an apartment complex to a community you want to call home. It's a good place to stay and they make you feel like family, that my friend is hard to find.
By: Emily Wilcox     Verified Resident
Source: Property Site Read Property Manager's Response

Hey Emily! We are so thrilled to hear your awesome feedback for both the community and the team! Thank you so much for taking the time to submit! We will be sure to pass along your feedback to the entire team! We truly look forward to hearing from you again soon!

Posted On: 7/7/2020

Thank you!

I Just wanted to say Thanks to Maintenance Alex for fixing things in our place meticulously. Even though we didn't put our work order in some of area, he still fix things for us.. thank you and thanks to jeanele for pay attention to residents that in need. Thank you andorra staff really appreciated!
By: SunRyoung Kim     Verified Resident
Source: Property Site Read Property Manager's Response

Thank you for taking the time to submit this review! We love to hear feedback from our community! We will be sure to let Alex know about your great experience!

Posted On: 3/16/2020

Recognitions

We thank you so much for your fast response and helpfull service. You are really dedicated ond on time, We appreciate a lot for you that are giving as such fast reponses up on our request. Thank You Keep Safe. Meaza Legesse.
By: Meaza Legesse     Verified Resident
Source: Property Site Read Property Manager's Response

Hello Meaza, we thank you so much for taking the time out to share your feedback and for giving us a 5 Star Review. Our team is happy to help our residents in time, and we will be sure to share your kind words with the entire team. It has been wonderful having you be part of our community. Thank you again! Kind Regards, Andorra Team

Posted On: 12/22/2019

Living at Andorra is great all around!

I am a previous resident from Andorra Apartment Homes and if I had not moved away for a new job, I would have absolutely stayed for a long time. I was constantly satisfied with my home and the staff. The Community Director and Leasing Agents are so communicative, quick, and such genuinely sweet people, always ready to drop everything to make their residents feel happy and at home. The Maintenance Team is crazy fast. The property is grounds are always in great shape and there is a giant courtyard outside of my patio, with a clear view of the gorgeous sunset. I never felt like just a resident -- I felt like a part of Andorra's family! Every time I came into the office I felt so welcomed and they always remembered my name and face. That made me feel so special. Such a great place to live with an amazing team! I would definitely recommend this community to any of my friends or family.
By: Lauren P.     Verified Resident
Source: Property Site Read Property Manager's Response

Lauren, I appreciate you taking the time for this awesome five star review! We at Andorra were so glad you enjoyed your stay here and were sad to see you go. If you ever find yourself back in the area we'd be glad to have you back :). Take care, Jeanele Bolder - Community Manager

Posted On: 10/19/2019

MOLD CLEANUP

Thank you Alex for the thorough job in cleaning the mold in the bathroom.
By: Ronald Fauntleroy     Verified Resident
Source: Property Site Read Property Manager's Response

Lauren, I appreciate you taking the time for this awesome five star review! We at Andorra were so glad you enjoyed your stay here and were sad to see you go. If you ever find yourself back in the area we'd be glad to have you back :). Take care, Jeanele Bolder - Community Manager

Posted On: 10/1/2019

A Great Home

Really loved the time at Andorra for the past five years. The staff is fantastic and kind. Great location and parking is a breeze.
By: Kerri O'Leary     Verified Resident
Source: Property Site Read Property Manager's Response

We appreciate you taking the time to provide us with your feedback and are glad to hear you were happy calling Andorra your home! We will miss you!!! Kind Regards, Andorra Apts

Posted On: 5/30/2019

I don't want to move out, you can't make me!

I have just finished my first lease term and I am excited to start another one. The staff here seem to care about the individuals, not the apt numbers. Any maintenance requests are processed rather quickly. It is easy to pay rent and communication is amazing here. I don't use the club house much, but it does have a bunch of cool features i need to jump in on. I feel blessed to have found a home here at Andorra.
By: Fabian Cordova     Verified Resident
Source: Property Site Read Property Manager's Response

We appreciate you taking the time to provide us with your feedback and are glad to hear you were happy calling Andorra your home! We will miss you!!! Kind Regards, Andorra Apts

Posted On: 5/9/2019

Long-Time Resident

My experience living at Andorra for over 9 years has been excellent, great value. The grounds are beautiful, parking is not assigned but never full, and the neighborhood is suburban, lots of families, lots of nature. Noise is minimal and my apartment is far away from the trash bins so no noise. The clubhouse is newly renovated and beautiful. The outdoor pool and indoor Jacuzzi are well maintained. My apartment is on the 2nd floor in the small Villa units on Lakeview Dr., beautiful view, breeze from Lake Ballinger, lots of lawn, quiet, laundry facility outside my door with new washer/dryer. Great location for Seattle commute, off hwy 99 but not so close you can hear traffic. If I were to list any shortcomings, the trash compactor is a drive up the hill, winter snow removal is slow or nonexistent, and that is all. Great place to call home.
By: Deborah Compton     Verified Resident
Source: Property Site Read Property Manager's Response

Hi Deborah, thanks so much for the feedback, we appreciate hearing from our residents! I am glad to hear you like calling your community home. I will be sure to pass along your kind words to the team! Thanks again! Weidner Customer Service

Posted On: 5/8/2019

ANDORRA APARTMENTS

The staff (Jeanele, Elzabeth and Vlad) are both professional and extremely responsive to any of our needs. They are some of the most assiduous workers striving to make the residents of Andorra have a sense of community. Since Jeanele and Elizabeth arrived, we have noticed an increase in communications, tenant events, and attentiveness to the aesthetics of the property (periodically surveying the grounds for debris, having the gardeners clear the parking areas of leaves and other material. We have seen Jeanele and Elizabeth go the extra mile aiding the tenants in digging out from the severe snow storm. When the fire alarms go off, Jeanele, Elizabeth and Vlad are immediately on the scene to give guidance and assurance. When repairs are needed, Vlad and his assistance perform expeditiously and expertly. We have only two concerns; 1} The filters to the water heater have not been change since we’ve been here (going on eight years) and it is breaking apart (that might be a health concern) and 2} our apartment was remodeled and most of the ceilings were scraped to remove that cottage cheese popular in the seventies but, not in the two bedrooms. These ceiling are dust collectors which continue to accumulate over time which falls down and is not conducive for sleeping and good health. Not withstanding those two issues THIS IS A GREAT PLACE TO LIVE PRIMARILY BECAUSE OF THE PROFESSIONAL AND ATTENTIVE STAFF AND THE SURROUNDING AREA.
By: Diana & Ron Fauntleroy     Verified Resident
Source: Property Site Read Property Manager's Response

Thank you so much for your kind words, Diana and Ron. We appreciate you taking the time out of your day to let us know how much you are enjoying being a part of the Andorra community. We are so glad to have you as a resident and look forward to hearing from you again in the future! Take care, Weidner Customer Service

Posted On: 5/8/2019

ANDORRA APARTMENTS

The staff (Jeanele, Elzabeth and Vlad) are both professional and extremely responsive to any of our needs. They are some of the most assiduous workers striving to make the residents of Andorra have a sense of community. Since Jeanele and Elizabeth arrived, we have noticed an increase in communications, tenant events, and attentiveness to the aesthetics of the property (periodically surveying the grounds for debris, having the gardeners clear the parking areas of leaves and other material. We have seen Jeanele and Elizabeth go the extra mile aiding the tenants in digging out from the severe snow storm. When the fire alarms go off, Jeanele, Elizabeth and Vlad are immediately on the scene to give guidance and assurance. When repairs are needed, Vlad and his assistance perform expeditiously and expertly. We have only two concerns; 1} The filters to the water heater have not been change since we’ve been here (going on eight years) and it is breaking apart (that might be a health concern) and 2} our apartment was remodeled and most of the ceilings were scraped to remove that cottage cheese popular in the seventies but, not in the two bedrooms. These ceiling are dust collectors which continue to accumulate over time which falls down and is not conducive for sleeping and good health. Not withstanding those two issues THIS IS A GREAT PLACE TO LIVE PRIMARILY BECAUSE OF THE PROFESSIONAL AND ATTENTIVE STAFF AND THE SURROUNDING AREA.
By: Diana & Ron Fauntleroy     Verified Resident
Source: Property Site Read Property Manager's Response

Thank you so much for your kind words, Diana and Ron. We appreciate you taking the time out of your day to let us know how much you are enjoying being a part of the Andorra community. We are so glad to have you as a resident and look forward to hearing from you again in the future! Take care, Weidner Customer Service

Posted On: 10/27/2018

The facility is great, great view and location

I enjoy almost everything in my apartment. However, nothing in my apartment is level or straight. All of the molding or windows are crooked and even the walls are slanted.
By: Fabian Cordova     Verified Resident
Source: Excel Read Property Manager's Response

Thank you so much for your kind words, Diana and Ron. We appreciate you taking the time out of your day to let us know how much you are enjoying being a part of the Andorra community. We are so glad to have you as a resident and look forward to hearing from you again in the future! Take care, Weidner Customer Service

Posted On: 8/4/2018

Average

Average decent apartment
By: Daniel Gelotte     Verified Resident
Source: Excel Read Property Manager's Response

Thank you so much for your kind words, Diana and Ron. We appreciate you taking the time out of your day to let us know how much you are enjoying being a part of the Andorra community. We are so glad to have you as a resident and look forward to hearing from you again in the future! Take care, Weidner Customer Service

Posted On: 8/3/2018

Okay, but needs some work.

I have lived here for 8 years and the location is good but, it would be nice to get some things updated especially since we are paying an ungodly amount for an apartment that has not been updated in 10 years. We have had a couple things fixed but, its more like a band aid for the issue i.e. our kitchen faucet broke and they put one on that works but also leaks and instead of replacing cabinet drawers they put a piece of wood on the backside and added more screws. It just feels half assed. The parking is a free for all which is kind of nice but, after 5pm I can't get a spot by my building. The reason I would recommend this place is because of the community and the location.
By: Jacob Nicol     Verified Resident
Source: Excel Read Property Manager's Response

Thank you so much for your kind words, Diana and Ron. We appreciate you taking the time out of your day to let us know how much you are enjoying being a part of the Andorra community. We are so glad to have you as a resident and look forward to hearing from you again in the future! Take care, Weidner Customer Service

Posted On: 5/31/2018

Dirty and smelly hallway, Unsightly furniture dump

My actual unit is okay, I was disappointed to find that my kitchen vent doesn't have an outside exhaust. Instead it just exhausts back into my apartment, what the fuck. Sometimes my neighbors are loud in the evenings but I can block them out when I close my windows, I am not looking forward to the summer months when I need to open my windows at night. The building has some really dirty carpets, and the building also reeks. Not a huge fan of people piling furniture right next to the trash can either, gives the entire place a really ghetto look.
By: Bin Mei     Verified Resident
Source: Excel Read Property Manager's Response

Thank you so much for your kind words, Diana and Ron. We appreciate you taking the time out of your day to let us know how much you are enjoying being a part of the Andorra community. We are so glad to have you as a resident and look forward to hearing from you again in the future! Take care, Weidner Customer Service

Posted On: 5/18/2018

Open Natural Surroundings are a given. Fabulous Neighbors

Living at Andorra Apartments is so handy to get to where my family and I need to go. Yet we are surrounded by open space and natural beauty. The grounds are well kept and the club house is sumptuous. The floor plans could do with a rethink but the apartments are roomy and filled with light. All in all a wonderful place to live with my family.
By: Julie Bautista     Verified Resident
Source: Excel Read Property Manager's Response

Thank you so much for your kind words, Diana and Ron. We appreciate you taking the time out of your day to let us know how much you are enjoying being a part of the Andorra community. We are so glad to have you as a resident and look forward to hearing from you again in the future! Take care, Weidner Customer Service

Posted On: 4/13/2018

its a nice area to leave

obeser well your neighbors
By: Rodolfo De Jesus Souza     Verified Resident
Source: Excel Read Property Manager's Response

Thank you so much for your kind words, Diana and Ron. We appreciate you taking the time out of your day to let us know how much you are enjoying being a part of the Andorra community. We are so glad to have you as a resident and look forward to hearing from you again in the future! Take care, Weidner Customer Service

Posted On: 4/2/2018

A nice place to live

Yes i would recommend them
By: Milton Perez Garcia     Verified Resident
Source: Excel Read Property Manager's Response

Thank you so much for your kind words, Diana and Ron. We appreciate you taking the time out of your day to let us know how much you are enjoying being a part of the Andorra community. We are so glad to have you as a resident and look forward to hearing from you again in the future! Take care, Weidner Customer Service

Posted On: 1/2/2018

I absolutely love it

This is by far one of the better properties in the Mountlake Terrace Edmonds area. You can't argue with the rent because its so affordable and the staff is very professional. In my 6 months of living here we have only had to make one noise complaint and the next day it was taken care of. If you are looking for a peaceful, affordable, and cozy location then this is your choice
By: Prem Gnanarajah     Verified Resident
Source: Excel Read Property Manager's Response

Thank you so much for your kind words, Diana and Ron. We appreciate you taking the time out of your day to let us know how much you are enjoying being a part of the Andorra community. We are so glad to have you as a resident and look forward to hearing from you again in the future! Take care, Weidner Customer Service

Posted On: 4/12/2017

I am fascinated by the maintenance customer service

Hello, I am so grateful with maintenance staff member for great services. They literally fix everything in short amount of time without hesitating. Also, I am so thankful for having our great office agents. They never make me disappointed. Good communication is the key. Keep up the good job. Sincerely, Uchral
By: Uchral Battulga     Verified Resident
Source: Excel Read Property Manager's Response

Thank you so much for your kind words, Diana and Ron. We appreciate you taking the time out of your day to let us know how much you are enjoying being a part of the Andorra community. We are so glad to have you as a resident and look forward to hearing from you again in the future! Take care, Weidner Customer Service

Posted On: 11/30/2016

1 yr happy at Andorra Apartments

I wasn't home often but never had a problem there when I was there. Maintenance is fast on getting your problem fixed, same day or the next day. Great Job. Office was very good on helping out with any problem or question.
By: Isaamar Agis     Verified Resident
Source: Excel Read Property Manager's Response

"Hello Isaamar,I'm Kristie from the Customer Service department and I thank you for posting your feedback as we value hearing from all of our residents. A solid on-site team can make all the difference and I am glad to hear you are enjoying the service at the Andorra Apartment community - welcome home!Take care,Weidner Customer Service"

Posted On: 5/4/2016

good place

good
By: KHOA NGUYEN     Verified Resident
Source: Excel Read Property Manager's Response

"Hello Khoa,Thank you for posting and I am glad to hear that things are good for you at Andorra at Lake Ballinger. Please do keep us posted if you are in need of any assistance and we thank you for making your home with us at a Weidner community. Kristie - Weidner Customer Service"

Posted On: 3/2/2016

Apartment review

The apartment itself is spacious and clean, although outdated. The building space between apartments is not kept clean and often smells of mold, cigarettes, or marijuana. I would appreciate more building maintenance, specifically focused on keeping these areas clean and updated. The apartment complex has a great website and it is very useful to be able to pay rent through the online system. The staff are friendly and quick to respond to concerns.
By: Rachel Beardshear     Verified Resident
Source: Excel Read Property Manager's Response

"Hello Rachel,Thank you for taking the time to provide a bit of feedback regarding your residential experience with us. I appreciate hearing the details so that I can be sure to pass that information along to the on-site teams. Thank you for the kind words regarding the Andorra at Lake Ballinger staff - we think they are pretty super as well!Take care,Kristie - Weidner Customer Service"

Posted On: 3/1/2016

Very nice place to live in this area

If you have an opportunity to move in, please do so. Don't miss the opportunity. It is wonderful place. I mean from the staff level up to everything..since I started living here
By: Dawit Tesfaye     Verified Resident
Source: Excel Read Property Manager's Response

"Hello Dawit, Thanks so much for the recommendation along with the kind words regarding the staff - we think they are pretty super as well:) We value your residency and thank you for making your home at a Weidner community.Kind regards.Kristie - Weidner Customer Service"

Posted On: 1/29/2016

muy bien y bonitos

Mi hijo y yo estamos muy contentos aqui
By: Claudia Sandoval     Verified Resident
Source: Excel Read Property Manager's Response

"Hello Claudia,I'm so glad to hear that you and your son are enjoying your home! Please do keep us posted if you are in need of any assistance while residing with us.Kind regards,Kristie - Weidner Customer Service"

Posted On: 1/26/2016

The property is very well maintained.

I would tell them that the living experience is great, problems are solved quickly, issues are addressed immediately and though I've not seen them but once, the property having it's own security is a nice cushion knowing that they're there. Neighbors are friendly and considerate of the time zones if you will and the neighborhood is very nice.
By: Nyssy Toledo     Verified Resident
Source: Excel Read Property Manager's Response

"Hello Nyssy,Great feedback! I am happy to hear that you are having a great living experience and enjoying the neighborhood. Welcome home:)Take care,Kristie - Weidner Customer Service"

Posted On: 12/30/2015

Its beautiful but could use some updating in the safety area

To come and check it out for themselves.
By: Patricia Humphrey     Verified Resident
Source: Excel Read Property Manager's Response

"Hi Patricia, Thank you for the feedback. I will be sure to pass your review along to the team. Take care, Wendee - Customer Service"

Posted On: 12/2/2015

Quiet location but really old and smells moldy

I noticed a bad musty, moldy smell in the stairwell coming up to the apartment upon move-in but had already signed the lease. Despite that, I was happy for about 3 days when the roof began leaking over my bed. The leak took a week or so to get repaired so water did not run into the bedroom. My room was filled with buckets and tarps. I wonder why the leasing agent did not let me move into the ground level place. The top floor has ceiling cracks in many places indicating long-term leakage. A new roof is being installed. The roofers are still trying to get the roof done between storms. I sleep in the dining room as now there is a crack above the bed area in the bedroom where the water had been pouring in and I don't need the ceiling falling in on me in my sleep. The ceiling fan in the dining room rocks wildly back and forth when I turn it on so I don't use it. I think the carpeted stairwell in BLDG F smells very gross and needs cleaned or replaced. The residents in this building in the back facing the parking lot and hill have no idea about clean or what a neat patio looks like. Smokers drop butts all over the place at will.
By: Jacqueline Shepherd     Verified Resident
Source: Excel Read Property Manager's Response

"Hello Jacqueline,I'm Kristie from the Customer Service department and my apologies for the frustration and inconvenience. If you have interest in discussing your post in further detail, please do not hesitate to connect with me. I can be reached at 855.411.9343 or via email at [email protected] regards,Kristie - Weidner Customer Service"

Overall Rating

4.5 out of 5 stars

Ratings By Category

Parking
5 out of 5 stars
Amenities
5 out of 5 stars
Maintenance
5 out of 5 stars
Staff
5 out of 5 stars
Value
5 out of 5 stars
Location
5 out of 5 stars
Noise
4.5 out of 5 stars