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Posted On: 1/22/2020

Still Happy

We had just moved into our new apartment. We previously lived in another apartment in the same complex. The transfer was really smooth and easy. We ended up getting sick during our move and the staff was really flexible with us. There was an issue with the deposit refund but the office staff rectified the issue immediately. As for the new apartment, we love it! It does have a bit of outdated appliances but that maintenance and staff have been reasonably accommodating. When I am frustrated they take the time to actually listen. Any place you live is going to have its own frustrations, what matters is having a staff who cares. That is definitely Overlook.

By: Ashley Abreu-james Verified Resident

Source: Property Site Read Property Manager's Response

Hi Ashley, Thank you so much for your amazing review! We love you guys! We are so happy you chose Overlook to be your home. I appreciate your understanding while you transitioned from one home to the other. You are a part of the Overlook family and please let us know if there is anything we can do for you. You, Nick, Jude, and Penny are the best! Thank you, Saniya Regmi Community Director

Posted On: 11/2/2019

Nice Option in Magnolia

Come for the views, stay for the peace and quiet (and closet space)! I've lived here 2+ years and love my little place. The views are fantastic, the apartments are big, private, and actually have enough closet space - all very rare at this (or any) price point in the area. Quiet - the neighborhood is lovely and quiet, no construction or cranes nearby (coming from LQA this is amazing), the staff deals with noise complaints quickly. Location - 10 minutes to downtown, lovely neighborhood, Discovery Park is less than a mile away. Parking - a bit cramped but better than other parking in the area. Staff - the staff is wonderful. Very friendly, very knowledgable, and huge dog lovers - about every dog in the complex knows that a visit to the office means treats, treats, and lots of affection from the staff.

By: Anonymous Verified Resident

Source: Property Site Read Property Manager's Response

Hi Anonymous! Thank you so much for your review! I appreciate the kind words about our community! Thank you for being a part of our community! We have some fantastic views and spacious homes. Something you don't see too often anymore. We love our furry friends so much and thank you for bringing your pets in. Thank you again for the kind words and I will be passing this along to our team. Thank you, Saniya Regmi Community Director

Posted On: 10/19/2019

Wow! What a place!

Soniya, Kiersten, Ian, and Anthony (manager know training) are absolutely amazing! Best customer service ever! Very attentive to every resident. You’re not “just a resident”. You feel like ‘Norm walking into Cheers’ being greeted by name. It’s a nice feeling. They treat you as part of the Overlook family. Always on top maintenance issues (maintenance gentlemen are top notch!!). The apartments are comfortable and well-kept. Emails regarding questions or concerned are answered promptly. The staff is always there to assist with any needs. As long as you are a good tenant, they will make sure you’re happy and at home at Overlook. Recommend this residence to anyone looking for a nice place to live; especially if you’re a young professional like myself. Rents are reasonable, options for parking, beautiful views (depending on units), and very pet friendly. Come and check out Overlook experience!

By: Kyle Draper Verified Resident

Source: Property Site Read Property Manager's Response

Hi Kyle! Thank you so much for your review! I think our team is pretty awesome too! We really strive to treat everyone like family here and I love that you can feel the love. Our maintenance team is AMAZING and I don't know what we would do without them! I will be sure to pass along the kind words. I also believe our homes are pretty comfortable and just downright awesome. I am so happy you are a part of our community at Overlook. We are lucky to have you here and I am so grateful that you chose Overlook to be your home. You are a huge advocate for us and it is much appreciated. You are wonderful! If there is anything we can do for you, please let us know. Thank you again!

Posted On: 9/4/2019

Lived here a year and still enjoy it!

We've lived in our apartment a little over a year. The staff is very friendly and welcoming. Their maintenance crew is responsive and consistent! They truly treat you like family here. The noise levels can be a little loud but it isn't constant. The parking is probably my least favorite but that's because we opted to not pay for our own space. So public parking can be competitive sometimes. Other than that, I highly recommend this place!

By: Ashley Abreu-james Verified Resident

Source: Property Site Read Property Manager's Response

Hi Ashley, Thank you so much for your review. You are so sweet! We love you, Nick, and baby Jude!!!! Penny is pretty amazing too. I am so grateful for you and am really happy you are a part of our community. I know parking can be difficult sometimes if there aren't spots close to your building. But, if you ever need a parking spot, please let me know. We are here for YOU. If you guys need anything, please feel free to reach out. Thank you, Saniya Regmi Community Director

Staff:

Posted On: 7/15/2019

Helpful Staff

My bf and I are moving in together and I am coming from Tacoma, him from Bellevue - we both work extensive hours and the staff was incredibly helpful from day one. From showing us the apartments, walking me through the rent app set up on my phone and helping us to find exactly the floor plan that fit our budget and we were happy with. We have not moved in yet, but the things that impressed me were: how clean the complex is overall, how friendly all the staff were every time I called freaking out a bit wondering how we were going to manage the move without missing work, setting up utilities, etc. We have a little dog and the pet rent is super reasonable and everyone on the staff has been amazing. I"ll leave another review after we move in. Looking forward to calling Overlook our new home!

By: Tama-Lisa Johnson Verified Resident

Source: Property Site Read Property Manager's Response

Hi Tama-Lisa, Thank you so much for your amazing review! I am so happy to hear that our team has taken such amazing care of you guys during your move. We really want to remove the stress from moving, so our jobs are to make your move as smooth as possible! We have a great maintenance team that takes great care of our community. We are so excited to have you as a part of our community! If you need anything, please don't hesitate to reach out! Thank you, Saniya Regmi Community Director

Posted On: 7/9/2019

Staff

I want to say that the front office staff at Overlook is top notch. Anything this needs to be taken care is done within 24 hours. It's amazing. Saniya, the Community Director is so understanding and goes above and beyond the call of duty always. I've been here going on two years and have no desire to leave. Can't get better than this group of front office people anywhere. Thank you, Debra

By: Debra Scordato Verified Resident

Source: Property Site Read Property Manager's Response

Hi Debra, Thank you so much for your review. Thank you for your kind words. Our team strives to provide the best service possible. We are so lucky to have you as a part of our community. We love you! I won't allow you to leave us, so I am glad we are on the same page :) Thank you again and let me know if there is anything we can do for you! Thank you, Saniya Regmi Community Director

Posted On: 5/6/2019